FAQs

Products - Service Cards

Where can I buy a Telcel Service Card?
At more than 14,000 participating retailers. Please go to www.us.telcel.com/Retail to find a participating store near you, or you can call our Customer Care Center at 1-800-220-9518.
Where can I find my PIN on my Telcel Service Card?
Your PIN is located on the back of your Telcel Service Card. To read the PIN on your Telcel Service Card, simply locate the gray strip on the back of your card. Scratch off the gray strip in order to reveal your 15 digit Service Card PIN.
What type of Service Cards and Plans does Telcel offer?
Telcel offers plans that adjust to your needs:

We offer service plans starting with $20 which offer you international calls and different data options to select from according to your needs. For more information, please visit.
How often do I need to add a Telcel Service Card or buy a Service Plan?
You need to add a Service Plan to refill your account every 30, 90, 180 days or 1 year in order to keep your Telcel phone active. You can also enroll in Auto-Refill, which will automatically refill your Service plan when you reach your Service End Date.
What should I do if I lose my Service Card?
Call our Customer Care Center at 1-800-220-9518 for assistance. Telcel does not refund unused services due to reporting a stolen or lost Service Card.
Can I share my Minutes, Messages & Data with another Telcel customer?
No, the Service Card and the Service Plans are non-transferrable and can only be used by one phone.
Can I buy and add a Service Card for another person?
Yes, you may buy a Service Card for somebody else. You will need to add the Service Card to the phone online at www.us.telcel.com/Refill .
If I have another Service Card, can I refill my account before my Service End Date?
You may purchase and add an Unlimited* Telcel Service Plan before the Service End Date. All Unlimited service Plans and Cards you redeem are automatically added to your Telcel Reserve and automatically applied on your Service End Date.
Can I buy and add any Telcel Service Plan?
Yes, you can buy and add any service plan. Telcel offers plans that adjust to your needs.
Can I subscribe to Auto-Refill with any Telcel Plan?
Yes you can, you only need a credit card.
Can I subscribe to My Reserve with any Telcel Plan?
Yes you can, you only need a credit card.
If all Telcel Plans are Unlimited,* why do they have different rates?
All unlimited Plans include nationwide talk and text. The difference between the plans is the amount of minutes to call mobile phones and land lines in Mexico and other destinations, as well as the amount of data allotted.


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: Credit Card


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: Credit Card