Support

Support FAQ'S
Here you will find answers to our most frequently asked questions!
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Contact Us
Telcel is committed to providing our customers the best customer service. Click below for our Contact Information and hours of operation!
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Check Your Balance
Want to view your available minutes, text messages and/or multimedia messages, data usage, or Service days? Click below to check your Telcel Account Balance!
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Support on Our Phones
Take advantage of your Telcel phone’s features. Find out everything about your phone!
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SIM Card Program
Use virtually any compatible or unlocked GSM phone with our Telcel SIM to get service on the best nationwide networks.
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Track Your Order
Click below to check the status of your order
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Service Area Map
Click below to find our Telcel Service Area Map. See if Telcel is available in your area!
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Phone Upgrade
You can transfer your number between two phones! All you need is an Account and your current phone needs to be active. Click below for additional information.
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Phone Manuals
Download your phone manual to find out additional information about your phone.
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: Credit Card