Contact Us

 

If you're an existing Telcel America customer, please provide us with your MEID DEC / Serial Number and your Telcel America Cell Phone Number when contacting us so we can give you the best possible service.

Contact Information:

Phone: 1-800-220-9518
Email: custsrv@telcelamerica.com
Centers operate from 8 AM to 11:45 PM (EST) 7 days a week.

Correspondence:

Telcel America
Attention: Executive Resolution Department
9700 NW 112th Avenue
Miami, FL 33178

Media Contact:
If you are a member of the media, please contact:
media@tracfone.com

If you are a California resident, please read this important information



California Public Utilities Commission (PUC) number for Straight Talk : U-4231

California Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Avenue
San Francisco, CA 94102

Phone Number: 1-800-649-7570* or TDD 1-800-229-6846
www.cpuc.ca.gov

*Please be advised that the 1-800 number is an intrastate toll-free number and will not work from locations outside California.


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